Admiral advise that the best time to call them, generally, is between 1pm - 5pm Monday to Friday. Their full opening hours are below.
Monday - Friday 8am - 10pm
Saturday 9am - 6pm
Sunday 10am - 6pm
They are closed Christmas Day, Boxing Day & New Year's Day, and Bank Holiday opening policies vary.It is also possible to raise a complaint via Twitter or Facebook.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Admiral directly, here are some of the departments you may wish to contact.
|ADMIRAL CAR INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0333 220 2000|
|Get a Quote||0333 220 2084|
|Renew your Policy||0333 222 6715|
|Claims||0333 220 2033|
|24 Hour Breakdown Assistance||0800 600 840|
|Involved in an accident with an Admiral Policyholder||0333 220 2047|
|Windscreen Claims & Repairs||0333 220 2025|
|Standalone Breakdown Cover||0800 458 9280|
Admiral launched in 1993, in Cardiff. It had no customers and a few dozen staff, but it has grown to become one of the biggest insurance firms in the country. They began focused purely on car insurance, but over the past two decades they have increased their portfolio to other products. They pioneered the multi-car insurance policy. They were also at the forefront in developing ‘black box’ insurance policies, usually for young drivers, with a device monitoring usage & pricing the insurance accordingly.
They now offer insurance products in other fields including Home Insurance, Travel Insurance, Pet Insurance and Van Insurance.
Getting in touch with the Admiral phone number team
They were voted Best Car Insurance Provider by consumers for three consecutive years. However, companies make mistakes & need to be ready to deal with complaints. They boast that every 12 seconds a new customer joins the Admiral Group, but mistakes are often made on day one. Companies dedicate a lot of time and effort to ensuring the start of a customer’s time with them is hassle free, but there are often teething problems.
The Group now has operations in Spain, Italy, France and the US, and has over four million customers. It is important that they keep those customer satisfied. Even a very good company will receive thousands of complaints due to misunderstandings, poor systems or even negligence.
Speaking to the Admiral customer service helpline
Admiral aim to resolve complaints quickly and efficiently. They will not be confrontational, rather try to find out as much about the issue as possible. They will investigate fully, address the issue with full attention and make sure you are satisfied with the conclusion before resolving matters.
They are fully aware that making a complaint can be stressful. They aim to allow you to complain in whatever method you choose. The member of staff dealing with you will be fully trained in complaint handling will deal with your complaint. In the proper manner outlined above.
How To Make A Complaint to Admiral customer services
Don’t be nervous. Not only will be person on the other end of the line be unlikely to be confrontational, they are usually eager to help resolve matters.
If there is personal information involved, it is almost certainly the best option to call 0333 220 2000 because that will offer security and peace of mind. There is also an 0871 number, 0871 976 5314 but that might be chargeable,
The ‘03’ number is recommended because that will prove to be the cheapest option for most callers. Existing customers will have to pass data protection questions.
The customer service team have a great deal of experience amending policy details, keeping customer records updated - dealing with complaints, payments, change of drivers and vehicles and numerous other matters that customers may require help with.
How to deal with Admiral support
Customer dissatisfaction is always regrettable, but insurance companies like Admiral are actually keen to hear complaints. Their ethos is that every complaint & every resolution teaches the company a lesson. If the learning is achieved correctly, Admiral would improve as a company, errors would be made less in the future and more customers would enjoy an excellent or satisfactory experience.
The list of reasons for contacting an insurance company with a complaint is infinite, but some of the more common ones would be personal data errors, data protection breaches, incorrect policy details, price increases, direct debit errors, poor customer service, disputed claims or changes to terms & conditions.
Admiral & its rivals should be getting it right first time for its customers, so failings need to be fixed. An unhappy customer has a number of routes to a speedy resolution. Usually, the best is to ring them on 0333 220 2000 as customer service representatives often want to work hard on your behalf to resolve an issue. Other routes that are becoming more popular are Twitter & Facebook. The public nature of the complaint has its positives & negatives. Everyone can see the issue, but often people choose this method because they expect the public nature will lead to a swifter resolution.
Admiral car insurance contact number
0333 220 2084 (single car)
0333 220 2085 (multi-car)
You may prefer to contact a car insurance specialist and these numbers would be an option. All customer facing staff should have had complaint handling training, but not all will have the knowledge to resolve a complaint themselves. However, they should be diligent enough to find the best resolution for you.
The best Admiral Contact Number is 0333 220 2000 and they will work to resolve your concerns quickly and efficiently.
Admiral Opening Hours
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 8pm|
|9am - 6pm|
Admiral Head Office address
Admiral Insurance Group
1, Langdon Road