Mothercare have a very friendly, helpful team of customer care advisors ready to take your call between 8am - 8pm Monday to Friday, 9am - 6pm Saturday and 9am - 5pm Sunday (Bank Holiday times can vary).Alternatives are available. You could complete our online form and they'll respond to your enquiry by email as soon as they can. You can also visit one of their stores to make a complaint
You could contact them on Twitter and they'll tweet back with the answer to your question. This is not advisable if the issue is of a personal nature.
If you ring the Customer Service team on 0344 875 5222 in the UK, it is worth knowing that calls are charged at local rate.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.
|Mothercare Department||Contact Number|
|Mothercare Head Office||0344 875 5222|
|Mothercare Customer Services||0344 875 5222|
Mothercare is a retailer that specializes in products for parents, babies and children up to the age of eight. They opened its first store in 1961.
Initially the business focused on pushchairs, nursery furniture and maternity clothing, but it subsequently expanded its range to include clothing for children up to the age of five and later up to the age of eight. It now offers a wide range of maternity and children's clothing, furniture and home furnishings, bedding, feeding, bathing, travel equipment and toys through its retail operations in the United Kingdom, and also operates internationally through franchises in Europe, the Middle East, Asia and Latin America.
Phone the Mothercare contact number - here's what to expect when you speak to their helpline team
In 1984, Mothercare began to expand internationally through entering into franchise arrangements with select partners in chosen countries.
Mothercare also owns and operates The Early Learning Centre, which is often a part of its stores, but also operates as independent stores too.
Mothercare aim to resolve complaints quickly and efficiently. They will not be confrontational, rather try to find out as much about the issue as possible. They will investigate fully, address the issue with full attention and make sure you are satisfied with the conclusion before resolving matters.
Get the assistance you need from Mothercare phone number customer care staff
They are fully aware that making a complaint can be stressful. They aim to allow you to complain in whatever method you choose. The member of staff dealing with you will be fully trained in complaint handling will deal with your complaint. In the proper manner outlined above.
Early parenthood can lead to a number of stressful situations and nobody wants to be faced with faulty or dangerous products. Mothercare will not want an unhappy customer either.
In order to ensure you receive the quickest response possible please make sure you can provide your parcel tracking number or delivery address, so they can find out as much as possible about the complaint quickly and your email address or daytime telephone number so they contact you back, assuming your complaint can’t be resolved in one call.
Making a complaint to Mothercare customer services
Don’t be nervous. Not only will be person on the other end of the line be unlikely to be confrontational, they are usually eager to help resolve matters.
If there is personal information involved, it is almost certainly the best option is Mothercare’s Contact Number is 0344 875 5222 because that will offer security and peace of mind.
The ‘03’ number is recommended because that will prove to be the cheapest option for most callers. Existing customers will have to pass data protection questions.
The customer service team have a great deal of experience amending policy details, keeping customer records updated - dealing with complaints, payments, change of drivers and vehicles and numerous other matters that customers may require help with.
Customer dissatisfaction is always regrettable, but companies like Mothercare are actually keen to hear complaints. Their ethos is that every complaint & every resolution teaches the company a lesson. If the learning is achieved correctly, Mothercare would improve as a company, errors would be made less in the future and more customers would enjoy an excellent or satisfactory experience.
How to deal with call centre staff who work for the Mothercare telephone number
Reasons for having to complain to Mothercare could include, lost packages, damaged packages, late packages, rude or unhelpful employees or inconsiderate driving by employees.
An unhappy customer has a number of routes to a speedy resolution. Usually, the best is to ring them on 0344 875 5222 as customer service representatives often want to work hard on your behalf to resolve an issue. Other routes that are becoming more popular are Twitter & Facebook. The public nature of the complaint has its positives & negatives. Everyone can see the issue, but often people choose this method because they expect the public nature will lead to a swifter resolution.
The best Mothercare Contact Number is 0344 875 5222 and they will work to resolve your concerns quickly and efficiently.
Mothercare Opening Hours
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
Mothercare Head Office contact postal address
Cherry Tree Road