ESA contact number – 0870 186 5261

The Employment and Support Allowance is a benefit eligible to persons who are not able to work due to disability or illness in the UK. The government offers two types of ESA benefits namely, contribution-based and income-related. To claim this benefit you must be under the State Pension Age and as well have an illness or disability preventing you from working. This article will provide a relevant ESA Contact Number that is applicable for your problem.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.

Employment and Support Allowance0345 608 8545

Courtesy of claims from most people under the benefit program, they claim the system to be chaotic and requires precise knowledge on their helpline department. This article consists of handy information about the organization helpline department. Let’s see!

ESA Contact Phone Number 

Their ESA contact phone number is 0843 504 7178 which can be used to contact ESA advisors. Alternatively they have got a free-phone; 0800 055 6688, this number is used for making new claims. There is another option as well by calling 0345 608 8545 but billed at your local rate and should be used to discuss existing benefit claims.

ESA Customer Services

Subsequently, you can Call ESA main customer service team on their local rate charged number; 0345 608 8545. Existing claimants of the benefits scheme are eligible to use the above number for follow up. Other inquiries that could be followed up using the same helpline number are such as; changing your payment details such as bank account where your benefits are deposited. Second, when asking on how much money you are expecting to get paid. Last but not least, if there any changes in the government’s legislation that could affect your current benefit quota.

ESA Telephone Number Rates

Calls made to the ESA helpline are charged just as those of the UK 01 and 02 area codes cell numbers. 

Calls made to the ESA helpline are free of charge when made from mobile platform connections and in the case that your tariff offers free minutes. Kindly confirm with your service provider on the provision of the above said minutes as they differ from tariff to tariff, contact ESA Number with this in mind.

You get charged 7p per minute when calling an 0843 number from a landline. Nevertheless, you will incur call set up charges on both options depending on your tariff. It also depends on the time and day of your call.

DWP ESA helpline support

Once declared eligible, an individual is placed in either of the two groups. These groups are; the Support group and Work-related activity group. The Department for Work and Pensions (DWP) then makes up the decision to place you in either of the above named groups depending on information given on your ESA50 form. In addition, results from the medical examination report are also a determining factor.

Thereafter, if you think the DWP decision is wrong you could file a request for them to rethink their decision and this is termed as mandatory reconsideration. It’s that easy to contact the DWP ESA if you did not know!

ESA support address

When in need to contact the support department, you can do so via mail to an address provided below. Do not forget to include your contact details so that the employment and support allowance Support can find it simple to revert to you as soon as possible. Here is the mail address for ESA support;

James House, 2 – 4 Cromac Avenue, Belfast, BT7 2JA

ESA Phone Number for Maternity

Mothers who have existing claims can use the ESA Phone Number 0345 608 8610 or choose to send a text message to the number 0345 608 8553.

For those who prefer the Welsh language, use this number, 0345 608 8674. Kindly remember that whenever you call any other contact numbers you will be required to provide your personal information on the following; date of birth and national insurance number.

ESA Contact Number Ni

This ESA Contact Number can be used under the government Ni’s direct services. For a new claim dial the ESA Telephone Number Ni 08000 856 318. General inquiries are made to the number 0300123 3012. In addition to that, for those who are deaf and anyone who has hard-of-hearing problems they can use the text number 0800 328 3419.

Quick Links for ESA Number Services

To check any information about the claim process as well as what documents are required, visit this link;

Are you interested in knowing the eligibility criterion? Call ESA too with the information provided to double check your eligibility. Check this link to clear your worries;

The government has provided a clear guide on who is viable for the benefits. Find detailed information regarding this on;

To access the website visit this link;

ESA on twitter

Official Facebook

The next time you Call ESA helpline department, make sure you get the help you need.

ESA Contact Number Opening Hours

DayOpening Hours
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
9am - 6pm

Department for Work and Pensions head office contact address

Department for Work and Pensions
Caxton House,
Tothill Street,
United Kingdom.

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