Getting in touch with Parcelforce is simple using the Parcelforce contact number, but navigating the myriad layers of phone menu options can be both frustrating and time consuming. Using our guide we aim to make it easier for you to contact Parcelforce for whatever reason, whether it is to track a parcel or to lodge a complaint. There are several ways of getting in contact with Parcelforce customer services. You can visit their website directly or you can get in touch using their Twitter and Facebook accounts.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.
|PARCELFORCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0344 800 4466|
Whether you're looking to track a parcel that has not been delivered yet, would like to enquire about delivery costs for an item you haven't shipped or any other reason, all of the above are good ways to get in touch with Parcelforce for general enquiries. However, if you are looking to lodge a complaint it is recommended that you call the Parcelforce phone number rather than get in touch over the internet. This is because it puts you in immediate contact with a Parcelforce representative as they cannot delay responding to you and you are much harder to fob off. Contacting them via social media in an attempt to publicly 'shame' them is something businesses are fairly used to and your most likely response will be them trying to get you to call to resolve the issue anyway, so you may as well skip the hassle and go straight to the phone.
Calling the Parcelforce customer services helpline
There are many reasons that you may wish to lodge a complaint with Parcelforce, though you may not even consider some things worthy of complaint. You may have not received a parcel, a parcel that they have delivered was damaged or took too long to deliver, a delivery driver was rude, left a missed delivery note without knocking or attempting to deliver while you were home, left your parcel in an unsafe location where it could be stolen or where rain could soak it, an item was missing from your delivery or plenty of other reasons.
It certainly pays to hold delivery companies accountable for their actions, so if you recognise any of the behaviours from our non-exhaustive list, we recommend that you get in touch with Parcelforce customer services to file a complaint. Depending on what your complaint is and the severity of it, you could be entitled to compensation.
Filing A Complaint Using The Parcelforce Helpline
Parcelforce's customer service department has a dedicated complaints department to handle these sort of calls. If you visit the Parcelforce website and click on links asking if you have a problem or complaint, it will send you to a web page asking you to fill out a form stating your complaint and that they will get back to you ASAP. In the digital age this is very out-dated and unacceptable, so we do not recommend that you use this form.
Instead, get in contact directly by calling them on 0344 800 4466. Parcelforce also has a dedicated Welsh speaking helpline which you can call on 0344 800 5550. From there you can navigate the layers of phone menus to put you in touch with the correct department to handle your call, but if you are calling to make a claim for a lost or damaged parcel you can access their claims department directly instead by calling 0192 429 4280.
We strongly recommend that you always call Parcelforce when trying to get in touch with them, especially when filing a complaint. 03 numbers are not freephone but should cost exactly the same to call as any household or landline number and should count towards any minutes you may have with your mobile carrier. Nevertheless, it's recommended that you call on a landline number because, depending on the time of day and year you are calling, the phone lines can become very busy and you may be placed in a queue. The last thing you want after being put on hold for a long time is for you to lose your mobile signal and have to make another call, starting at the back of the queue all over again.
Getting what you want from a call to the Parcelforce customer services helpline
When lodging a complaint it is important to remain firm but polite. Customer service departments are used to dealing with unhappy and angry customers, but recognising that the person dealing with your call likely had nothing directly to do with the problem and remaining civil about the issue can make a world of difference. No matter how angry you are, treat the customer service representative with respect and your issue will be dealt with in a much smoother manner than if you are rude and start shouting. State your complaint clearly and firmly and you should reach a satisfactory outcome.
Filing a complaint is a pain but by following the steps in this guide, it should be a lot easier the next time you are looking to phone the Parcelforce contact number to resolve an issue.
Parcelforce Opening Hours
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8.30am - 5pm|
|9am - 5pm|
Parcelforce Head Office contact address
Parcelforce Headquarters UK
25 Caldecotte Lake Drive,